Refund policy

Return & Refund Policy

Last Updated: [October 16, 2025]

Thank you for shopping with Eau So Bougie Scents. Every order is hand-prepared with care to ensure quality and freshness. Because our products are personal-use fragrance and body care items, we do not accept returns or exchanges — without exception.

Please review the following policy carefully before completing your purchase.

1. No Returns or Exchanges

All sales are final.
We cannot accept returns or exchanges for any reason, including but not limited to:

  • Scent preference or dissatisfaction with fragrance

  • Accidental or duplicate orders

  • Items opened, used, or removed from their packaging

  • Promotional or sale items

This policy ensures the safety and integrity of all fragrance and body oil products offered by Eau So Bougie Scents.

2. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing items, please contact us within 3 business days of delivery so we can resolve the issue promptly.

To report an issue:

  1. Email help@eausobougiescents.com

  2. Include your order number and clear photos of the damaged or incorrect item(s) and packaging

Once verified, Eau So Bougie Scents will refund or replace the affected item(s) at our discretion.

3. Refunds

Refunds are only issued if:

  • The product was damaged in transit and cannot be replaced, or

  • The order was confirmed lost or undelivered by the shipping carrier

Approved refunds will be processed back to your original payment method within 5–7 business days after verification.

4. Contact Information

For any questions or concerns, please contact our team:
📩 Email: help@eausobougiescents.com
🕒 Response Time: 1–2 business days

Eau So Bougie Scents reserves the right to modify or update this Return & Refund Policy at any time without prior notice. All updates will be posted on this page.